Policies

Pricing Policy
We offer the best products at the best prices possible. If you find a lower price, please contact us. We’ll do our best to offer you a competitive price.
Orders going to Canada and other International destinations
“For all orders going to Canada and other international destinations (non-United States lower 48 states), your package may be subject to additional government imposed customs, duties, taxes, etc that are not included in your shipping and handling fees.  These additional fees are 100% imposed by your government and not Softball360.com or the shipping agent.  Please call our main line with additional questions.”
Shipping Policy
Delivery times are calculated in business days. Business days are Monday – Friday, excluding holidays. When calculating delivery times, do not include the day of shipment.
  • UPS does not guarantee Residential Next Day deliveries. No refunds are provided for next day charges to residential addresses.
  • Shipping charges are applied to each box shipped to you.
  • All orders placed after 12:00 pm CST will  be shipped the following business day.
  • Saturday Delivery available upon request for Additional Freight Charges.
  • Overnight orders that ship on Friday will be delivered the following Monday, unless you specify Saturday delivery.
  • UPS does not ship to PO Boxes, please use a physical street address.
  • Orders that are refused will be charged the original shipping cost plus return shipping to us at Softball360.com.
Return Policy
Return Authorization Form  (required for all returns and exchanges)
All returns or exchanges must be completed with in 30 days of original shipping date. All items must be NEW, UNUSED and in the ORIGINAL BOX AND PACKAGING.
All returns or exchanges must be accompanied by a completed Softball 360 Return Authorization Form and Authorization Number, you may obtain Authorization Number by calling Softball 360 at 888-289-3603 or by e-mail at returns@softball360.com
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Exchanges
We completely understand that some items do not fit correctly the first time, therefore, Softball 360 will exchange any products purchased from our website. Please contact us for return/exchange information. Customer must pay for shipping both directions.
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Refunds
All refund returns are subject to a 15% restocking fee.
Special orders, team orders or other special accommodations are not returnable nor exchangeable.
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Disclaimer
Every effort has been made to provide our customers with the most accurate information as possible. However, this site is provided by Softball360.com on an “AS IS” basis. Errors are subject to correction. Pricing and availability are subject to change with out notice.